Customer Center
The Customer Center of Enerdealers is designed to provide clients with efficient, reliable, and personalized support throughout their energy journey. Through this platform, customers can easily manage their services, access relevant information, and receive prompt assistance from our expert team. Our goal is to ensure transparency, responsiveness, and a seamless experience for every Enerdealers customer. We are committed to delivering high-quality service that supports your energy needs with professionalism and trust.
ENERDEALERS CUSTOMER SUPPORT AGENT
Instant Customer Support, Powered by AI
Give your customers immediate answers with our intelligent Customer Service Agent. Available 24/7, the AI assistant helps users resolve questions, find information, and get guided support in seconds —without waiting for a human agent.
Fast and fully always available, the AI agent enhances your support experience while allowing your team to focus on the cases that matter most. For further support, please contact with our Customer Service Team or our Sales Team.
Smarter support. Faster responses. Better customer experience.
(*) Please consider that the Enerdealers Customer Service Agent is an AI and it may make mistakes. The information that provides should always be verified with the sales team.
Some example questions that our Enerdealers Customer Service Agent can respond to you
What products can Enerdealers offer?
What procedures can Enerdealers offer for CIF transactions?
What procedures can Enerdealers offer for FOB transactions?
What documents are required from the buyer to start procedure COD1013 (CIF)?
What is the first step for a buyer in the COD2113A FOB Tank to Tank procedure?
Which documents does the seller provide as Partial Proof of Product (PPOP) in CIF procedures?
What happens after the buyer signs the Commercial Invoice in the FOB Tank to Tank procedures?
What inspection is conducted before payment in a CI DIP AND PAY procedure?
What is the role of the Tank Storage Receipt (TSR) in the transaction process?
What documents are included in the Full POP provided by the seller?
What is the purpose of the Dip Test Authorization (DTA) in FOB tank procedures?
What happens if the buyer’s Tank Storage Agreement (TSA) is not accepted by the seller?
What steps occur after a successful SGS inspection in a tank-to-tank transaction?
... and any other question that you may need to be responded.
Q&Q / Frequently Asked Questions
As an alternative to our Customer Service Agent, find clear answers to the most common questions in our Q&A / Frequently Asked Questions section regarding CIF and FOB transactions. This section is designed to help you better understand procedures, responsibilities, documentation, and key terms related to these trade methods, ensuring a smoother and more transparent transaction process.
Welcome to Enerdealers’ Global Network
We connect a diverse international team across more than 20 locations worldwide. By collaborating closely with producers and customers around the globe, we foster strong partnerships and drive success on a truly global scale.
Sales business areas contact details
EUROPE
AMERICA
MIDDLE EAST
AFRICA
ASIA
Business
Let's build a long-term business relationship!
For more information, please contact to our team: customer@enerdealers.com